For all same day delivery orders, please ensure that someone is home to sign & accept the delivery.
We offer Express post on all orders within Australia. Orders placed before 3pm business days will be disspatched same day and should be received the next day.
Please note that all items ordered are carefully checked prior sending to our customers.
All parcels are sent using tracking and signature on delivery.
If you would like to track your order, please email email@example.com
with your order number and your tracking number will then be emailed to you.
If you are not 100% satisfied with your purchase, you may return it within 7 days of receiving your item and will be automatically issued with an Online Store CREDIT.
- We do not refund for change of mind.
- Please note that if an item does not fit, it is considered a change of mind and can not be refunded.
- This credit may then be used to re-purchase your preferred item/size.
- You may also return an online purchase in-store, which will be issued as an in-store credit.
We will process your return and issue you with a CREDIT 3 business days of us receiving your item. You will then receive an email from our Returns Team with details of the store credit along with clear instructions on how to use it. Online store credits are valid for 6 months. If you have not received an email please email firstname.lastname@example.org
HOW TO RETURN AN ITEM - CHANGE OF MIND
Returns for change of mind must be received in original condition as defined below:
- Tags still attached
Please return your item along with your proof of purchase to the address below.
Catwalk Instyle Australia PTY LTD
Unit 8/38 Canterbury Road
Bankstown NSW 2200
Items returned must be in their original condition, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected the decision is final and not negotiable.
It is HIGHLY recommended that you use a traceable delivery method for returning your item to us- e.g Registered, trackable Standard Post or Express Post with signature as we CANNOT be held responsible for lost parcels.
CAN I RETURN A SALE ITEM?
Sale items are priced to clear so please choose carefully as we do not accept returns on SALE items.
Under Australian Consumer Law, we are NOT required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.
If you are unsure about your product, please contact us at email@example.com and we will be happy to help.