RETURNS POLICY

Thankyou for your purchase. We want you to love your purchase from Catwalk Instyle if there are any issues, just follow the instructions below: 
* Please Note : During Covid-19 there might be slight delays with processing returns and Australia Post deliveries. Our department is here to assist with any enquiries please email 
Marian@catwalkinstyle.com.au 
Our dispatch team is busy daily (Mon-Fri), packing orders to ensure nothing is sent late, if any issues we will notify the customer directly.  

FULL PRICED RETURNS 

You may return full priced items for an exchange or Instore/ eBoutique store credit (valid for 12 months) given you meet our returns policy requirements. Items that are eligible for return must be unworn, unwashed, unmarked, unaltered and undamaged garments. We do not offer refunds unless an item is deemed to be faulty (see below). 

Please note: For hygiene reasons and for your protection, we do not accept returns on pierced earrings.

We ask that you take care when trying on your garments as any garments returned to us with makeup/fake tan or any other markings/stains/odours will not be accepted. This also includes garments that have had their tags removed or altered in any way. 

Returns must be initiated on items and returned to us within 7 days for Australian customers and 14 days for International customers. We reserve the right to deny any returns that are made after this period. 

Please note that we do not accept any online order returns without notifying our online team first. If your return is approved, you will then be issued with a Return Number which must be provided with your return.

 Please return your item along with your proof of purchase to the address below. 

Catwalk Instyle Australia PTY LTD
Unit 8/38 Canterbury Road 
Bankstown NSW 2200 Sydney Australia

It is HIGHLY recommended that you use a traceable delivery method for returning your item to us- e.g Registered, traceable Standard Post or Express Post with (SIGNATURE ON DELIVERY) as we CANNOT be held responsible for lost parcels returned back by the customer.

After following our returns procedures and eligibility please send your items back to our Head office. We will then assess the return and issue you by email with and online Voucher Code to the value of your product (not including shipping costs). PLEASE NOTE SHIPPING COST IS PROVIDED BY THE CUSTOMER INCASE OF AN EXCHANGE. 

AFTERPAY RETURNS

When purchases are made with Afterpay our regular returns policy will apply. Once we have received & approved your return you will be issued with an exchange or Instore/eBoutique voucher (not a refund) regardless of whether or not your repayments have commenced or completed. Your Afterpay payment schedule will continue as normal, however you will be able to use the full value of your eBoutique Voucher right away.

 

SALE RETURNS

We are unable to offer store credits for items purchased on sale, however you are welcome to exchange your sale item for a different size provided the size is available in stock and it isnt to be ordered outside our store. Customers are required to cover any relevant shipping costs associated with the exchange of a sale item. 

FINAL SALE - ITEMS PURCHASED DURING OUR ONLINE WAREHOUSE SALES (IE: BLACK FRIDAY, CYBER MONDAY, BOXING DAY) OR ITEMS MARKED DOWN BY 50% OFF OR MORE ARE STRICTLY NON-RETURNABLE AND CONSIDERED FINAL SALE. PLEASE CHOOSE CAREFULLY AS NO RETURNS, CREDITS OR EXCHANGES WILL BE PROVIDED

  

FAULTY RETURNS

A refund will be issued on items that have a distinct, irreparable/irreplaceable manufacturing fault upon delivery. Please be advised that all garments are carefully inspected prior to dispatch and are sent in a brand new condition. Your order is inspected by 3 of our online team member's and therefore we are aware of how your order is sent. If you suspect a fault you are required to contact customer care immediately to address the nature of the fault. We'll be more than happy to rectify this for you asap! We highly advise when trying on your garment when you receive please be careful especially with delicate items as any damage made while trying on we will not accept returns. 

In accordance with the Australian Competition and Consumer Commission, if the garment has a minor fault, we are required to repair the fault and forward it back to you. If we believe the fault cannot be repaired you will be sent a replacement product which matches your original purchase. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount.  

 

Purchasing an 'incorrect size' or being unhappy with the fit is not considered a manufacturing fault and a refund will not be approved on this basis. Our regular return policy will apply for returns of this nature.  

 

NEED TO RETURN AN ITEM?

If you wish to return any full priced items for an exchange in store or eBoutique voucher, you can do so by visiting our Returns section. Please ensure you meet all of the returns policy requirements before initiating a return. Returns that do not meet our returns policy requirements may be denied. 

 

EXEMPTIONS TO RETURNS 

Dress hire businesses: Please note our regular returns policy does not apply for dress hire businesses. Any such businesses placing orders agree that they waive their right to return/credit/refund/exchange/repair or remedy in any circumstance.

Wear & Tear: Once tags are removed, it is the customers responsibility to care for their bespoke Catwalk Instyle and Marian Rahme garments and any items which have been misused, damaged, mistreated or roughly handled by the customer are not eligible for refund. You may be eligible for a complimentary repair by Catwalk Instyle (subject to our discretion) however this is handled on a case-to-case basis. The client will be responsible for shipping and handling costs in this matter.

Dry-Cleaning:  Catwalk Instyle will not be held liable for any damage which has been caused to your garment by a third-party dry-cleaning company. We strongly advise that you contact us for detailed care instructions prior to the cleaning of your garment.

 

Company Disclaimer: Catwalk Instyle Pty Ltd reserves the right to deny an exchange, store credit or refund if the garment does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.

 

AUSTRALIA CUSTOMERS SHIPPING

Express Shipping and signature on delivery is provided within Australia for a flat rate of $15AUD

Orders must be placed before 2pm AEST on any business day to ensure next business day delivery is possible. Any orders placed after 2pm are shipped on the following business day. No deliveries are made on weekends or public holidays. (Keep in mind to allow at times Australia Post might not deliver the item on time and may take an extra day.) Also take note for possibilities of slight delays during COVID-19 with Australia Post which might be out of our control.

Next day delivery is available to customers located in Australian CBD, metro and major regional areas. Delivery to customers outside Australian metro and major regional areas may take 2-3 business days. 

SAME DAY DELIVERY (SYDNEY METRO RESIDENTS ONLY)

Orders must be placed before 11am AEST on any business day to ensure same day shipping. During Covid-19 only local areas close to our store will be eligible for same day delivery.  Orders will be shipped for a flat rate of $25. For same day shipping, someone must be at the provided address to sign and collect for the delivery, as we will not leave the parcel unattended. We cannot take responsibility for lost or stolen items. If no one is present to sign for the delivery, you will lose your shipping costs and the item(s) ordered will be returned to our Catwalk Instyle store.  Moreover, a new shipping cost must be placed by the customer in order to redirect delivery, wether it may be another same day delivery, express post, or in store pickup. Arrangements must be made immediately. 

 

INTERNATIONAL CUSTOMERS SHIPPING

We ship worldwide! We use International Australia Post service for all international orders with tracking and signature on delivery. 

Orders will be shipped for a flat rate of $45 AUD.

* Please note that delivery timeframes do not include weekends or any customs processing delays.

Customs ChargesThe prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. Catwalk Instyle is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

 

Policies & TermsTo comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.