SHIPPING

For all same day delivery orders, please ensure that someone is home to sign & accept the delivery.

We offer Express post on all orders within Australia. Orders placed before 3pm business days will be dispatched same day and should be received the next day. 

Please note that all items ordered are carefully checked prior sending to our customers.

 

TRACKING

All parcels are sent using tracking and signature on delivery. 

If you would like to track your order, please email catwalkinstyle00@gmail.com
with your order number and your tracking number will then be emailed to you. 

 

RETURNS POLICY

Please note that we do not accept any online order returns without notifying our online team. If your return is approved, you will then be issued with a Return Number which must be provided with your return.

If you are not 100% satisfied with your purchase, you may return it within 7 days of receiving your item and will be automatically issued with an Online Store CREDIT. 

  • We do not refund for change of mind.
  • Please note that if an item does not fit, it is considered a change of mind and can not be refunded. 
  • This credit may then be used to re-purchase your preferred item/size. 
  • You may also return an online purchase in-store, which will be issued as an in-store credit.

We will process your return and issue you with a CREDIT 3 business days of us receiving your item. You will then receive an email from our Returns Team with details of the store credit along with clear instructions on how to use it. Online store credits are valid for 6 months. If you have not received an email please email catwalkinstyle00@gmail.com

 

HOW TO RETURN AN ITEM - CHANGE OF MIND

Please note that we do not accept any online order returns without notifying our online team. If your return is approved, you will then be issued with a Return Number which must be provided with your return.

Returns for change of mind must be received in original condition as defined below:

  • Unworn
  • Unwashed
  • Tags still attached

 Please return your item along with your proof of purchase to the address below. 

Catwalk Instyle Australia PTY LTD
Unit 8/38 Canterbury Road 
Bankstown NSW 2200

Items returned must be in their original condition, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected the decision is final and not negotiable.  


It is HIGHLY recommended that you use a traceable delivery method for returning your item to us- e.g Registered, traceable Standard Post or Express Post with signature as we CANNOT be held responsible for lost parcels.

 

CAN I RETURN A SALE ITEM?

Sale items are priced to clear, so please choose carefully as we do not accept returns on SALE items. We do not offer credit notes or exchanges on sale items. This includes all sales items on our online store, in store sales purchases, our warehouse sales, half yearly sale, black friday sale and all other mark downs.

Under Australian Consumer Law, we are NOT required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.  

If you are unsure about your product, please contact us at catwalkinstyle00@gmail.com and we will be happy to help.